Privacy Policy

This Privacy Policy details the data protection practices of Massis Kabob Restaurants LLC, including its subsidiaries and affiliates (collectively referred to as “Massis Kabob,” “we,” “us,” or “our”). It governs the use of the https://www.massiskabob.com/ website, the Massis Kabob mobile application, and any other online services under our control that reference or link to this Privacy Policy (collectively, the “Service”). It also outlines your rights and options regarding your personal data.

For the purposes of this Privacy Policy, unless otherwise indicated, “personal information” refers to any data relating to an identified or identifiable person. This excludes aggregated data or any information that cannot be used to identify you.

This Privacy Policy does not extend to the processing of personal information by third parties or to personal information collected in the context of your employment with Massis Kabob.

Personal Information We Collect

We gather personal information about you in various scenarios, as outlined below.

Personal Information You Provide Through the Service

When you utilize the Service, you may be required to provide personal information, such as when you create an account, make a purchase, subscribe to our marketing materials, enter a promotion, respond to surveys, or contact customer support. The types of personal information we collect include:

• Contact Information: Your first and last name, email address, postal address, and phone number.
• Demographic Information: Your age, date of birth, gender, and country.
• Transaction Data: Records of products or services you purchased, considered, or obtained, including order history and order details.
• Profile Data: Your interests and preferences.
• Account Credentials: Your password, password hints, and other authentication or account access information.
• Payment Information: Your payment instrument number (such as credit or debit card number), expiration date, and security code for processing payments, handled by our payment processors.
• Communications: Any content you provide when contacting us with questions, feedback, survey responses, or other correspondences.
• User-Generated Content: Any content you provide when publicly posting (including product reviews).
• Third-Party Contact Information: Contact details of other individuals for whom you purchase items or gifts.

Please refrain from providing any unsolicited personal information.

Automatic Collection from Your Browser or Device

When you use the Service, we and third parties may automatically collect personal information from your browser or device. Categories of automatically collected information include:

• Device Identifiers: Your device’s IP address and Ad ID.
• Device Data: Your device’s operating system type and version, manufacturer and model, browser type, screen resolution, and regional and language settings.
• Internet Activity Data: Your browsing history and interactions, pages or screens viewed, duration spent on a page or screen, navigation paths, activity details on a page or screen, access times, and durations.
• Location Data: General location derived from IP address indicating city or postal code level, and precise location data (latitude/longitude) with your consent.

Automatic data collection is facilitated through cookies and similar technologies incorporated into our Service. Refer to our Cookie Policy below for more information.

Personal Information from Business Relationships

Through our business relationships with you, we collect personal information about you such as your contact identifiers. This information is not subject to this privacy policy except as required by applicable law.

Personal Information from Other Sources

We also obtain personal information from various other sources, including:

• Business Partners (engaged in joint marketing or promotional activities)
• Data Providers (licensors of private and public databases)
• Public Sources (blogs, forums, or other publicly available information)
• Third-Party Vendors and Advertising Partners
• Social Media Platforms (interaction with our content on social media, including comments and authorized disclosures from the platform)

Inferred Personal Information

We derive new personal information from the data we collect, generating insights into your likely preferences or other characteristics.

Sensitive Personal Information

To the extent that any personal information we collect qualifies as sensitive under applicable law, we process such information only for limited, lawful purposes. We do not sell or use sensitive personal information for targeted advertising or to make inferences.

How We Utilize Your Personal Information

We gather and utilize your personal information for the following reasons, as detailed in this Privacy Policy or at the point of collection:

Service Delivery

We use your personal information to:

• Operate and provide the Service, such as enabling purchases of food listed on the Service.
• Establish and maintain your account on the Service.
• Communicate with you about the Service, including sending announcements, updates, security alerts, and support or administrative messages.
• Provide customer support and maintenance for the Service.
• Enable security features of the Service, such as sending security codes via email or SMS (if you have opted in) and remembering devices from which you have previously logged in.

Direct Marketing

We use your personal information to send you marketing communications related to Massis Kabob, as permitted by law. You can opt out of our marketing and promotional communications as described in the “Your Privacy Choices” section below.

Research and Development

We use your personal information for research and development purposes, including analyzing and improving the Service and our business through surveys, cookies, and other technologies. You may have the ability to limit some analytics through cookies and other technologies as described in the “Your Privacy Choices” section below.

Promotions

When you voluntarily enter a promotion, we use your information as set out in the official rules governing the promotion, for administrative purposes, and as required by law. By entering a promotion, you agree to the official rules and that, except where prohibited by applicable law, we, the sponsor, and related entities may use your name, voice, and/or likeness in advertising or marketing materials.

Advertising

We may work with agencies, ad networks, technology providers, and other third-party advertising companies to display ads on our Service and other websites and services. We use cookies and similar technologies to automatically collect personal information about you (including device identifiers, device data, internet activity data, and/or non-precise location data) over time across our Service and other non-affiliated sites and services, or your interaction with our emails, and use that personal information to serve ads that we think may interest you.

This process is known as “targeted advertising.” You can learn more about your choices regarding targeted advertising in the “Your Privacy Choices” section below and our “Cookie Policy.”

We also use audience matching services (a type of targeted advertising) to reach people (or similar people) who have visited our Service or are identified in one or more of our databases (“Matched Ads”). This is done by providing a list of hashed email addresses to a third party or incorporating a pixel from a third party into our Service, with the third party matching common factors between our data and theirs. For example, we incorporate the Facebook pixel in our Service and may disclose your hashed email address to Facebook as part of our use of Facebook Custom Audiences.

Recruitment

We use your personal information to make recruitment decisions and in anticipation of a contract of employment.

Compliance, Fraud Prevention, and Safety

We use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to:

• Protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims).
• Audit our internal processes for compliance with legal and contractual requirements.
• Enforce the terms and conditions that govern the Service.
• Comply with applicable laws, lawful requests, and legal processes, such as responding to subpoenas or requests from government authorities.
• Protect, investigate, and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyber-attacks and identity theft.

At Your Direction or With Your Consent

We use personal information for additional purposes where you direct us to use it in a certain way. In some cases, we may provide you notice of additional uses and specifically ask for your consent to collect, use, or disclose your personal information.

Aggregated or De-identified Information

Sometimes we aggregate or de-identify information so it is no longer considered personal information. We may use non-personal information for any purpose to the extent permitted by law.

How We Disclose Your Personal Information

We disclose your personal information to the following categories of persons for the purposes described in this Privacy Policy or at the time of collection:

• Affiliates – Our subsidiaries and affiliates, for purposes consistent with this Privacy Policy.
• Service Providers – Companies and individuals that process personal information to provide services on our behalf (such as order fulfillment, shipping, payment processing, customer support, hosting, analytics, email delivery, marketing, database management services, returns processing, and risk and fraud mitigation).
• Third-Party Vendors – Some third-party vendors independently control the purposes and means of processing your personal information. For example, certain analytics, security, and fraud prevention vendors.
• Advertising Partners – Third-party agencies, ad networks, technology providers, and other advertising partners receive personal information from us for advertising purposes, including targeted advertising.
• Business Partners – Business partners in connection with offering co-branded services, selling or distributing our products, or engaging in joint marketing or promotional activities.
• The Public – Other users of the Service and the public when you disclose personal information for public use (such as product reviews).
• Professional Advisors – Professional advisors, such as lawyers, bankers, auditors, and insurers.
• Authorities and Other Recipients for Security and Enforcement – Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate.
• Business Transferees – We may disclose personal information in connection with or during negotiation of any merger, financing, acquisition, dissolution, transaction, or proceeding involving the sale, transfer, divestiture, or disclosure of all or a portion of our business or assets.
• Recipients at Your Direction or With Your Consent.
• Aggregated or De-identified Information.

Mobile / Phone Information: No mobile/phone information will be shared with third parties for marketing or promotional purposes. All the above categories exclude SMS messaging data and details which will not be shared with third parties.

Your Privacy Choices

We provide a variety of ways for you to exercise choice, as described below.

• Region-Specific Rights: Some regions provide additional rights by law.
• Data Subject Requests: To access, correct, delete, or exercise similar rights available to you in your region with respect to your personal information, please submit a request to info@massiskabob.com.
• Opt-Out of Sales, Shares, and Targeted Advertising: Manage your settings through the “Your Privacy Choices” link in the footer of our website or turn on a recognized opt-out preference signal (e.g., Global Privacy Control) in your browser or extension.
• Communications:
  • Email: Opt out via the unsubscribe link at the bottom of marketing emails.
  • Text: Reply STOP to opt out of SMS.
  • Push Notifications: Adjust device settings or uninstall our app.
• Account Management: Access, review, update, or delete your account through your account settings.
• Cookie and Pixel Controls: Manage cookies in your browser, use privacy plug-ins, or opt-out tools provided by vendors (e.g., Google, Facebook, Criteo, DAA, NAI).
• Controls for App Technologies: Reset advertising ID in device settings, disable precise location sharing, or uninstall our app.
• Matched Ads: To opt out of us disclosing your hashed email address for matched ads, submit a request to info@massiskabob.com.

Third Parties

The Service may contain links to third-party websites and online services. These links are not endorsements. We do not control third-party sites or services and are not responsible for their actions. Please review their privacy policies.

Security Practices

We implement organizational, technical, and physical safeguards to protect the personal information we collect. However, security risks are inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.

Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

International Data Transfers

Massis Kabob is headquartered in the United States and may use service providers in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your jurisdiction. We provide appropriate safeguards for data transfers as required by law.

Children

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected personal information from a child, please contact us at info@massiskabob.com, and we will delete the information in accordance with the Children’s Online Privacy Protection Act (COPPA).

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the date of this Privacy Policy and posting it on the Service. If required by law, we will also provide notification in another way, such as via email or through the Service. Any modifications will be effective upon posting. Your continued use of the Service after any changes indicates your acceptance of the modified Privacy Policy.

Contact Us

If you have any questions or trouble accessing this Privacy Policy, please contact us:

📧 info@massiskabob.com
📮 Massis Kabob, PO BOX 14487, Van Nuys, CA 91409

Notice to California Residents

In compliance with the California Privacy Rights Act (“CPRA”), we provide California residents with information about our collection, use, and disclosure of their personal information, as well as their rights regarding that information. “Personal information” in this context is defined by the CPRA.

• Categories of Personal Information Collected: See “Personal Information We Collect.”
• Sources: See “Personal Information We Collect.”
• Purposes: See “How We Utilize Your Personal Information.”
• Disclosures: See “How We Disclose Your Personal Information.”
• Retention: See “Retention.”

We do not traditionally sell personal information. However, under the CPRA, certain disclosures of personal information might be classified as a “sale” or “share.” These include disclosures for cross-context behavioral advertising. We share contact identifiers, demographics, commercial data, profile data, device identifiers, internet activity, non-precise location data, and inferences with vendors and parties involved in advertising.

We do not knowingly sell or share the personal information of minors under 16.

Rights of California Residents:

• Right to Know what personal information we have collected about you.
• Right to Correct inaccurate information.
• Right to Delete personal information.
• Right to Opt-Out of sales or sharing.
• Right to Non-Discrimination for exercising your rights.

To exercise these rights, contact info@massiskabob.com. We may require verification of your identity.

Authorized Agent: You may designate an authorized agent to act on your behalf with written authorization.

Shine the Light: California residents can request information about our sharing of certain personal information with third parties for their direct marketing purposes. Contact info@massiskabob.com with “Shine the Light” in the subject line.

Notice to Colorado, Connecticut, Utah, and Virginia Residents

Residents of these states have the following rights:

• Right to Confirm whether we process your personal data.
• Right to Access your personal data.
• Right to Correct inaccuracies.
• Right to Delete your personal data.
• Right to Data Portability in a usable format.
• Right to Opt-Out of targeted advertising or sale of data.

To exercise these rights, email info@massiskabob.com.

Appeals Process: If we deny your request, you may appeal by emailing us. If denied again, you may file a complaint with your state Attorney General.

Notice to Nevada Residents

We do not sell and will not sell your covered information as defined by Nevada privacy law.

Cookie Policy

This Cookie Policy outlines how Massis Kabob utilizes cookies and similar technologies in connection with our services. By using our services, you agree to our use of these technologies as described in this policy, including the transmission of information to third parties.

What Are Cookies?

Cookies are small data files placed on your browser when you visit a website, open or click on an email, or interact with an advertisement. They help us understand how the site is used, enable efficient navigation, remember preferences, personalize experiences, prevent fraud, perform analytics, and support advertising.

Our services use both session cookies (expire when you close your browser) and persistent cookies (remain until deleted). We categorize cookies into two types: first-party cookies (set by us) and third-party cookies (set by our partners).

What Are Pixels?

Pixels (also called web beacons) are codes embedded within a service. They can be transparent images or JavaScript code. Pixels often work with cookies to collect data about your browser or device.

Types of Cookies and Pixels We Use

• Strictly Necessary: Essential for the site to function.
• Performance: Measure site performance and analytics.
• Functional: Enable enhanced functionality and personalization.
• Advertising: Used to build a profile of your interests and deliver relevant ads.
• Social Media: Set by social media services integrated with our site.

App Technologies

Our apps may use SDKs provided by third parties to collect information similar to cookies and pixels.

Precise Location Technologies

With your consent, we may access precise location data from your device (such as GPS or Bluetooth) for purposes like verifying your location and tailoring advertising.

For more information about your choices regarding cookies and similar technologies, including analytics and targeted advertising, please see the “Your Privacy Choices” section.